When you visit a partner business and want to convert your points into discount vouchers, make sure the merchant confirms the conversion through the app. If this confirmation does not occur, you can cancel the pending conversion request by following these steps:
-
Access the Wallet: Open the GuideXpress app and go to the Wallet section.
-
Convert Points: Select "Convert Points".
-
Find the Business: Locate the business where you requested the point conversion.
-
Cancel the Request: Tap the business and cancel the pending conversion request.
By following these steps, you can easily manage point conversion requests into discount vouchers and resolve any issues.