How can I report a malfunction?

You can report a problem in two ways:

1. Through the website

• Use the contact form: Go to the support section and fill out the form.
• Describe the issue: Provide a detailed explanation of the problem you encountered.
• Specify your operating system: Indicate which system you are using (e.g., iOS 16+ or Android 7+).
• Attach a screenshot: If possible, include an image of the screen where the issue occurs.

2. Through the app

• Go to the Profile section: Tap the profile icon or open the menu and select “Feedback.”
• Leave a rating: Give a score from 1 to 5 stars.
• Report the issue: When prompted, select “Yes” and describe the problem.
• Submit your report: Check that your name and email are correct, then confirm by tapping the “Submit” button.

Thanks to your report, our team will be able to address the issue and improve the GuideXpress experience.